VEYRA Return and Refund Policy

At VEYRA, we want you to receive the product you ordered in good condition.

Damaged, defective, or incorrect items

Please contact us within 7 days of delivery if your order arrives damaged, defective, or different from what you ordered.

Please include your order number and clear photos of the product and packaging so we can review the issue.

How to request assistance

Contact us using the contact details provided on our website. We will review your request and explain the next steps.

Refunds and replacements

If your claim is approved, VEYRA will explain the applicable refund or replacement options. Any approved refund will be processed through the appropriate payment method, subject to applicable requirements.

Change of mind and opened products

Please contact us before sending any product back. Returns of opened or used skincare products may be restricted for hygiene reasons, subject to applicable law and your consumer rights.

Order cancellations

If you need to cancel an order, contact us as soon as possible. Cancellation may depend on whether the order has already been processed or shipped, subject to applicable law.

For any questions about returns or refunds, please contact VEYRA through the contact information on our website.